Privacy Policy

1. Who we are

At Baldy Installations, we are committed to protecting the privacy and security of your personal data. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the Data Controller.

Contact Details:

  • Name: Baldy Installations
  • Address: 7 Bridge Street, Rothesay, Isle of Bute, PA20 0HS
  • Email: info@baldyinstallations.co.uk

2. The type of personal information we collect

We currently collect and process the following information:

  • Contact Details: Name, email address, phone number, and physical address (for site visits and installations).
  • Service Information: Details about your property relevant to our installation services.
  • Technical Data: IP address and cookies (if you use our website).

3. How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have made an enquiry via our website or telephone.
  • You have requested a quote for an installation.
  • You have engaged us to perform work at your property.

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  1. Contractual Obligation: We need your info to provide a quote or carry out the work you’ve hired us to do.
  2. Legitimate Interests: To respond to your enquiries and manage our business relationship.
  3. Consent: If you sign up for a newsletter (which you can withdraw at any time).

4. What we do with the information

We use the information you give us to:

  • Provide quotes and carry out installation services.
  • Communicate with you about your project.
  • Send invoices and process payments.
  • Sharing: We do not sell your data. We only share information with third parties (like subcontractors or delivery firms) when it is strictly necessary to complete your installation.

5. How we store your personal information

Your information is securely stored [e.g., in a password-protected cloud system / encrypted local drive].

We keep your contact details and service history for 6 years following the completion of a project to comply with UK tax laws and warranty obligations. After this period, we will securely delete your digital data and shred any paper records.

6. Your data protection rights

Under data protection law, you have rights including:

  • Your right of access: You can ask us for copies of your personal information.
  • Your right to rectification: You can ask us to correct information you think is inaccurate.
  • Your right to erasure: You can ask us to delete your personal information in certain circumstances.
  • Your right to complain: If you have concerns, please contact us first. If we can’t resolve it, you can complain to the ICO.

7. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert Email].

You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 | www.ico.org.uk

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